🆘 HELP & SUPPORT – Red Pixel Digital

We’re here to assist you every step of the way

At Red Pixel Digital, we want every customer to have a smooth and stress-free experience.
Whether you need project assistance, technical fixes, billing help or general guidance — our support team is ready for you.

📞 How We Support You

We provide multiple channels so you can reach us easily.

✔ General Queries

Have a question about our services, pricing, or process?
We’re happy to explain!

✔ Technical Assistance

Facing issues with:

  • Your website

  • Hosting or emails

  • Campaign dashboards

  • Integrations or analytics

Our team will troubleshoot and guide you.

✔ Project Support

Already working with us?
We will assist with:

  • Project updates

  • Approval processes

  • Revisions & changes

  • Deliverables & reports

✔ Account & Billing Help

Get clarity on:

  • Invoices

  • Payments

  • Renewals or subscriptions

  • Refund eligibility (as per policy)

💡 Frequently Asked Support Topics

Here are common areas we help with:

  • Setting up ads and dashboards

  • Access and login issues

  • Content or creative changes

  • SEO or performance reporting

  • Hosting and domain queries

  • Uptime/website monitoring

If your issue is not listed, just contact us — we’ll take care of it.

⏱️ Support Hours

Monday to Saturday
10:00 AM – 7:00 PM (IST)
Closed on Sundays and National Holidays

Emergency hosting/server issues are prioritized whenever possible.

🎟️ Submit a Support Ticket

Need help? Send us a message with:

  • Your name

  • Business name

  • Contact details

  • Service/project details

  • Description of issue

  • Screenshots (if any)

A support executive will respond within 24–48 hours.

📩 Contact Support

Email: support@redpixeldigital.com
Phone: +91 9137867266
WhatsApp : +91 9137867266
Website: redpixeldigital.com

🧾 Response Timeline

  • General queries: within 24 hours

  • Project-related queries: 1–3 working days

  • Technical issues: depending on urgency and complexity

We aim to solve every request as fast as possible.

⭐ Client Responsibility

To help us resolve your request quickly:

  • Share correct details and access credentials

  • Respond promptly to our messages

  • Approve changes or revisions on time

🔐 Data Safety & Confidentiality

We take privacy seriously.
Your information is handled securely and never shared with unauthorized parties.

Refer to our Privacy Policy for details.

🤝 We Value Your Experience

Our goal is to provide:

  • Clear communication

  • Timely action

  • Transparent support

  • Real solutions — not excuses

If you feel something can be improved, tell us — your feedback helps us grow!

Scroll to Top