💰 REFUND POLICY – Red Pixel Digital

Last Updated: 01-JAN-2026

At Red Pixel Digital, we work hard to deliver high-quality digital marketing, development, and IT services.
Because our work involves planning, strategy, time, and resources, this Refund Policy outlines when refunds may or may not apply.

1️⃣ General Policy

All payments made to Red Pixel Digital are considered final.
Refunds are generally not provided for services once work has started, unless stated otherwise.

2️⃣ Eligibility for Refund

Refund requests may be considered only under the following conditions:

✔ Payment charged twice by error

  • If the customer is incorrectly charged twice due to a system or processing error

  • Duplicate payments will be refunded in full

✔ Services not initiated

  • If the client has made a payment but the project or campaign has not yet begun, a refund may be approved after review

  • Administrative & processing charges may apply

3️⃣ Non-Refundable Conditions

Refunds will not be issued if:

  • Strategy planning, design, setup, or any work has already begun

  • The delay is caused by the client (late approvals, missing information, etc.)

  • The client changes their mind after project initiation

  • Services delivered meet agreed scope, but do not achieve client expectations

  • Ads, third-party platforms, hosting, or tools produce low results — marketing performance cannot be guaranteed

  • Services involve digital assets, custom software, or downloadable work already provided

  • Any third-party costs (ads budget, hosting, plugins, domains) are already paid

4️⃣ Project Cancellation

If the client wishes to cancel a project:

  • A written cancellation request must be sent to us

  • Charges for work already completed will apply

  • Partial work done will be billed and deducted before any consideration of refund (if applicable)

5️⃣ Third-Party Payments

Payments made to third parties are non-refundable, including:

  • Google / Facebook / Meta ad spend

  • Domain & hosting subscriptions

  • Software licenses, plugins, themes

  • SMS / Email platform credit

These providers have their own refund policies.

6️⃣ Mode of Refund (If Approved)

If a refund is approved:

  • The amount will be processed within 7–14 business days

  • Refunds are issued to the original payment method only

7️⃣ Transfer & Non-Transferability

Payments are:

  • Non-transferable between projects

  • Non-adjustable against future service bookings unless specifically approved in writing

8️⃣ Disputes

If a dispute arises:

  • We encourage clients to contact us first for clarification

  • We aim to resolve issues professionally and respectfully

9️⃣ Policy Updates

Red Pixel Digital reserves the right to update, modify, or change this policy at any time.
Revised versions will include an updated date.

📩 Contact for Refund Requests

For refund-related issues, contact:

Red Pixel Digital
Email: support@gmail.com
Phone: +919137867266
Website: redpixeldigital.com

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